Frequently Asked Questions

We specialize in the recovery of business‑to‑business (B2B) debt, including unpaid invoices, delinquent accounts, court‑awarded judgments, service fees, and other commercial obligations owed from one business to another.

Our commercial collection process is straightforward and results‑focused. When you place an account with us, we:
  • Verify the debt and review all supporting documentation,
  • Complete onboarding to understand your goals and account details,
  • Begin professional outreach by phone, text, email, and written communication,
  • Negotiate repayment or provide settlement recommendations,
  • Offer guidance on legal action when appropriate through our attorney network.

Collection timelines vary based on factors such as debtor responsiveness, account age, and the quality of documentation provided. While some accounts resolve within days or weeks, more complex matters may require several months to complete.

Yes — we operate primarily on a contingency basis. Most accounts require no upfront fees, and you owe nothing unless we successfully recover your funds. Our fee is a percentage of the amount collected, with rates based on claim volume, account age, and balance size.

If a debtor disputes the debt, we review all supporting documentation, assess the validity of the dispute, and work with both parties to reach a fair and informed resolution. When a dispute appears unfounded, we continue the collection process; when it is legitimate, we guide you through the appropriate next steps. Our role is to act as a resolution‑focused partner throughout the process.

.

Yes. We work with global partners to recover debts from companies located outside of the United States.

If a debtor still refuses to pay after voluntary recovery efforts, we may recommend additional action, including:
  • Legal review to assess the viability of pursuing the claim
  • Litigation through our extensive network of commercial collection attorneys
  • Consultation with our in‑house team, including our CPA, to evaluate next steps and strategy

Accelerate your cash recovery Partner with Proven and Ethical Collectors